Refund & Cancellation

• Subscription: cancel any time, access to the end of the period you paid for, no cash refund for the part already used.
• Failed or undelivered renders: returned to your allowance, never taken as money.
• Output is not guaranteed: a render that arrives correctly but does not match your expectations is not a failed render.
• Genuine billing errors: put right. If we charged you twice, or charged you for a plan you never had, tell us.

You can cancel from your profile at any time — no phone call, no email, no notice period. Cancelling stops the next payment.

Your plan stays active until the end of the month you have already paid for and then ends on its own. Pro and Studio are month-to-month: nothing renews after cancellation and nothing further is charged.

Subscription payments are not refundable in cash. The reason is not stinginess: the render allowance for the month is spent on AI engines as you use it, so a part-used month has already cost the studio real money.

If you cancel mid-month, the rest of that month is not refunded — you keep using the plan until it ends.

Where the law gives you a refund right that cannot be waived, you have it, and nothing on this page takes it away. If the studio charged you in error, or took a payment after you cancelled, that is refunded in full.

If you are in the EU, EEA or the UK: digital services normally carry a 14-day right of withdrawal. Renders are produced the moment you use the studio, so by subscribing you are asking us to begin immediately and you accept that the withdrawal right ends once a render has been delivered. We still honour every statutory right that cannot lawfully be excluded — write to us and we will apply it.

A render is counted against your allowance only when it is saved to your account. If a generation fails, times out or is never delivered, it simply does not count: nothing is deducted and there is nothing to claim back.

If a render is saved but the result is broken — a blank image, an obviously corrupted file — tell us within 30 days through kmg-agency.com and we will return the allowance to your month. That is a return of allowance, not a cash refund.

Not liking the result is not a failure. Because no particular output is guaranteed, a render that arrived correctly but does not match your expectations, style or plan is not refundable and does not return an allowance — you can render again with different instructions using the allowance you have.

Runway renders follow the same rule: a failed Runway render does not consume one of your 30.

Upgrading takes effect from your next billing date. You are never charged twice for overlapping time, and no part-used month is refunded.

Downgrading works the same way: the lower level starts when the current month ends, and you keep the higher level until then.

A failed renewal pauses access to paid features while the payment is collected. Your work stays exactly where it is, and nothing is deleted while a card is being fixed.

If the payment is never completed, the subscription ends at the end of the last period you paid for.

Anything unclear about a charge, a cancellation or a failed render: contact us through kmg-agency.com. Reach us before you involve your bank and we will almost always be able to solve it directly.